Some people are clueless on how to approach their clients. They feel that they need to prepare themselves in advance because of the possibility that those clients will be rude to them. No matter what industry you have, it is important that we get to know our clients and customers so that we can give them the excellent service that they are expecting. This can reduce the chance of having complaints and bad feedback from them. It is your obligation to give a perfect result and avoid those simple mistakes that can ruin their mood.
The main point here is you need to know what they really want to happen. Of course, we have the idea that they want to paint their home, but we are clueless about the specific service. It could be the interior part or the exterior of the house. If we don’t have the basic information, then we can’t start because it will be a waste of time and money on your part. There are cases as well where most clients have no idea what they want to happen, and you can always give your opinion and professional way to suggest that you think it is right.
You can show them all the things that you want to happen and that includes that plan. Make it visible to them to see by handing them the paper. It is nice that they have the hard copy so that they can check the specific result or possible outcome of the painting service. This is a good way as well whether they would agree to your suggestions. If not, then you must ask them some questions that you think you need to have for you to make a new one. You need to communicate with them in a professional way so both of you can understand each other.
If they ask you about the exterior painting, then you must double check the color that they want. Asking them whether that one is the one really needed or wanted would be a good way to deal with the situation. It can avoid further problems such as the wrong shade of color. This is something that you need to be extremely careful as they might tell you only the color, but they are not so sure about the shade of it.
Others hate overbudget so you need to ask them about their budget. It is important that you agree with their budget and the solutions to their problems if the budget is not that enough. You need to be realistic when it comes to the deadline. Tell them about your thoughts in case they want to finish this one as soon as possible. Another reminder here is the fact that you need to know whether the house will be vacant and empty during the painting project. If they say they will stay, then you must remind them about the odor of the paint. It can be harmful to their health.
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